Jackson's Art Help & Advice Centre
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Delivery
Delivery
Help with tracking and delivery issues.
25 articles

Tracking Help


How do I track my order?
My order has shipped, why is my tracking not working?
What is a 'Part-Tracked' service?
What is an Untracked Delivery service?
Is my delivery tracked?
Are there any tracking updates during public holidays?

Help with Delays & Lost Parcels


Why has my order been returned to you?
My order is lost. What can I do?
Brexit and EU orders
Why has my order been misrouted?
Why is my parcel delayed at Customs?
Why is my order late?

General Delivery Questions


What are multi consignment orders?
My order has part-shipped, can I cancel the remaining items?
What happens if I'm not in when my order is delivered?
Why has my order been 'part-dispatched'?
My order is showing as 'Complete', where is it?
Do you use eco-friendly packaging?
Amending the Delivery Address
Why does the tracking say my parcel is in Sweden?
My parcel has been sent to a post office, what should I do?
My delivery has failed, what can I do?
Why have I not received a Dispatch Notification?
Can I cancel my order after dispatch?
Where is my Bespoke Item order?
Jackson's Art Help & Advice Centre
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