Delivery

Help with tracking and delivery issues.

27 articles in this collection
Written by Jackson's

Tracking Help

How do I track my order?

Where to find your Tracking Number

Written by Jackson's
Updated over a week ago

My order has shipped, why is my tracking not working?

How tracking works

Written by Jackson's
Updated over a week ago

What is a 'Part-Tracked' service?

Direct Link's part tracked service

Written by Jackson's
Updated over a week ago

What is an Untracked Delivery service?

When an item is sent with a Standard Mail service

Written by Jackson's
Updated over a week ago

Is my delivery tracked?

Knowing when you have a tracked delivery

Written by Jackson's
Updated over a week ago

Are there any tracking updates during public holidays?

Tracking updates and public holidays

Written by Jackson's
Updated over a week ago

Help with Delays & Lost Parcels

Why has my order been returned to you?

Reasons why orders are returned to sender

Written by Jackson's
Updated over a week ago

My order is lost. What can I do?

Options when an order is lost in transit

Written by Jackson's
Updated over a week ago

Brexit and EU orders

How does Brexit affect my order?

Written by Jackson's
Updated over a week ago

Why has my order been misrouted?

What to do if your is mis-routed

Written by Jackson's
Updated over a week ago

Why is my parcel delayed at customs?

Customs clearance delays

Written by Jackson's
Updated over a week ago

Where is my Next Day Delivery?

What to do if your Next Day Delivery is late.

Written by Jackson's
Updated over a week ago

Why is my order late?

Delays and issues which may affect your delivery

Written by Jackson's
Updated over a week ago

General Delivery Questions

What are multi consignment orders?

Sending orders as multiple parcels

Written by Jackson's
Updated over a week ago

My order has part-shipped, can I cancel the remaining items?

Cancelling items that have not been dispatched

Written by Jackson's
Updated over a week ago

What happens if I'm not in when my order is delivered?

What to expect if you miss your delivery

Written by Jackson's
Updated over a week ago

Why has my order been 'part-dispatched'?

Why an order might be part dispatched

Written by Jackson's
Updated over a week ago

My order is showing as 'Complete', where is it?

What 'order complete' means in your account

Written by Jackson's
Updated over a week ago

Do you use eco-friendly packaging?

Environmentally friendly packaging

Written by Jackson's
Updated over a week ago

How do I amend my delivery address?

Amending delivery details online

Written by Jackson's
Updated over a week ago

Why does the tracking say my parcel is in Sweden?

Direct Link and its Swedish hub

Written by Jackson's
Updated over a week ago

My parcel has been sent to a post office, what should I do?

Parcels delivered to post offices

Written by Jackson's
Updated over a week ago

My delivery has failed, what can I do?

What to do when a delivery is unsuccessful

Written by Jackson's
Updated over a week ago

Why have I not received a Dispatch Notification?

Order dispatch confirmation emails

Written by Jackson's
Updated over a week ago

Can I cancel my order after dispatch?

Cancellation of orders after dispatch

Written by Jackson's
Updated over a week ago

Where is my Bespoke Item order?

Dispatch times for bespoke orders

Written by Jackson's
Updated over a week ago

Can I amend my delivery address after dispatch?

Changing the delivery address after your order has been shipped

Written by Jackson's
Updated over a week ago