Jackson's Art Supplies

Delivery

Where to find your tracking information, and what to do if it is missing or not working

Tracking Your Order

My order has shipped, why is my tracking not working?

Are there any tracking updates during public holidays?

Tracking Help

Why your order may be taking longer than expected, what to check, and when to contact us

Delayed Orders and Deliveries

Why is my parcel delayed at Customs?

Reasons why orders are returned to sender

Why has my order been returned to you?

My order is lost. What can I do?

Why has my order been misrouted?

Information about VAT, IOSS and Customs charges for orders delivered to the European Union.

European Union Orders: VAT and Customs

Royal Mail deliveries to Canada have resumed, but delays are still possible

Canada Post Strikes

Help with Delays & Lost Parcels

What are multi consignment orders?

Cancelling items that have not been dispatched

My order has part-shipped, can I cancel the remaining items?

What happens if I'm not in when my order is delivered?

Why has my order been 'part-dispatched'?

What 'order complete' means in your account

My order is showing as 'Complete', where is it?

Do you use eco-friendly packaging?

My parcel has been sent to a post office, what should I do?

What to do when a delivery is unsuccessful

My delivery has failed, what can I do?

What to check if you have not received your Dispatch email

Missing Dispatch Emails

How are customs duties and import fees handled for orders shipped to Canada?

Click & Collect online orders from one of our UK retail stores

UK Jackson's Shop Collection

Oversized Delivery for United Kingdom orders

Oversized Delivery

How and when you can request a delivery address change on an order

Can I amend my order's delivery address?

General Delivery Questions

How much is delivery?

How to check delivery options for your Basket

Do you deliver to...?

Next Day Delivery for United Kingdom orders

Next Day Delivery - UK

Why damage to your parcel does not always mean the products inside are damaged

Damaged Packaging

Shipping Options & Costs

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