Jackson's Art Supplies

How and when you can request a delivery address change on an order

Can I amend my order's delivery address?

Delivery

How do I track my order?

My order has shipped, why is my tracking not working?

Are there any tracking updates during public holidays?

Tracking Help

Reasons why orders are returned to sender

Why has my order been returned to you?

My order is lost. What can I do?

Brexit and EU orders

Why has my order been misrouted?

Why is my parcel delayed at Customs?

Delays and issues which may affect your delivery

Why is my order late?

Help with Delays & Lost Parcels

What are multi consignment orders?

Cancelling items that have not been dispatched

My order has part-shipped, can I cancel the remaining items?

What happens if I'm not in when my order is delivered?

Why has my order been 'part-dispatched'?

What 'order complete' means in your account

My order is showing as 'Complete', where is it?

Do you use eco-friendly packaging?

My parcel has been sent to a post office, what should I do?

What to do when a delivery is unsuccessful

My delivery has failed, what can I do?

Why have I not received a Dispatch Email?

How are customs duties and import fees handled for orders shipped to Canada?

Click & Collect online orders from one of our UK retail stores

UK Jackson's Shop Collection

General Delivery Questions

Contact

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