Delivery

Help with tracking and delivery issues.

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General Delivery Questions

What are multi consignment orders?

Sending orders as multiple parcels
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Updated over a week ago

My order has part-shipped, can I cancel the remaining items?

Cancelling items that have not been dispatched
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Updated over a week ago

What is Whistl - Standard Postal delivery?

Information about Whistl - Standard Postal delivery service
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Updated over a week ago

What happens if I'm not in when my order is delivered?

What to expect if you miss your delivery
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Updated over a week ago

Why has my order been 'part-dispatched'?

Why an order might be part dispatched
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Updated over a week ago

My order is showing as 'Complete', where is it?

What 'order complete' means in your account
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Updated over a week ago

Do you use eco-friendly packaging?

Environmentally friendly packaging
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Updated over a week ago

How do I amend my delivery address?

Amending delivery details online
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Updated over a week ago

Why does the tracking say my parcel is in Sweden?

Direct Link and its Swedish hub
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Updated over a week ago

My parcel has been sent to a post office, what should I do?

Parcels delivered to post offices
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Updated over a week ago

My delivery has failed, what can I do?

What to do when a delivery is unsuccessful
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Updated over a week ago

Why have I not received a Dispatch Notification?

Order dispatch confirmation emails
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Updated over a week ago

Can I cancel my order after dispatch?

Cancellation of orders after dispatch
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Updated over a week ago

Where is my Bespoke Item order?

Dispatch times for bespoke orders
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Updated over a week ago

Can I amend my delivery address after dispatch?

Changing the delivery address after your order has been shipped
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Updated over a week ago