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Delivery
Help with tracking and delivery issues.
28 articles in this collection
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Jackson's
Tracking Help
How do I track my order?
Where to find your Tracking Number
Written by
Jackson's
Updated over a week ago
My order has shipped, why is my tracking not working?
How tracking works
Written by
Jackson's
Updated over a week ago
What is a 'Part-Tracked' service?
Direct Link's part tracked service
Written by
Jackson's
Updated over a week ago
What is an Untracked Delivery service?
When an item is sent with a Standard Mail service
Written by
Jackson's
Updated over a week ago
Is my delivery tracked?
Knowing when you have a tracked delivery
Written by
Jackson's
Updated over a week ago
Are there any tracking updates during public holidays?
Tracking updates and public holidays
Written by
Jackson's
Updated over a week ago
Help with Delays & Lost Parcels
Why has my order been returned to you?
Reasons why orders are returned to sender
Written by
Jackson's
Updated over a week ago
My order is lost. What can I do?
Options when an order is lost in transit
Written by
Jackson's
Updated over a week ago
Brexit and EU orders
How does Brexit affect my order?
Written by
Jackson's
Updated over a week ago
Why has my order been misrouted?
What to do if your is mis-routed
Written by
Jackson's
Updated over a week ago
Why is my parcel delayed at customs?
Customs clearance delays
Written by
Jackson's
Updated over a week ago
Where is my Next Day Delivery?
What to do if your Next Day Delivery is late.
Written by
Jackson's
Updated over a week ago
Why is my order late?
Delays and issues which may affect your delivery
Written by
Jackson's
Updated over a week ago
General Delivery Questions
What are multi consignment orders?
Sending orders as multiple parcels
Written by
Jackson's
Updated over a week ago
My order has part-shipped, can I cancel the remaining items?
Cancelling items that have not been dispatched
Written by
Jackson's
Updated over a week ago
What is Whistl - Standard Postal delivery?
Information about Whistl - Standard Postal delivery service
Written by
Jackson's
Updated over a week ago
What happens if I'm not in when my order is delivered?
What to expect if you miss your delivery
Written by
Jackson's
Updated over a week ago
Why has my order been 'part-dispatched'?
Why an order might be part dispatched
Written by
Jackson's
Updated over a week ago
My order is showing as 'Complete', where is it?
What 'order complete' means in your account
Written by
Jackson's
Updated over a week ago
Do you use eco-friendly packaging?
Environmentally friendly packaging
Written by
Jackson's
Updated over a week ago
How do I amend my delivery address?
Amending delivery details online
Written by
Jackson's
Updated over a week ago
Why does the tracking say my parcel is in Sweden?
Direct Link and its Swedish hub
Written by
Jackson's
Updated over a week ago
My parcel has been sent to a post office, what should I do?
Parcels delivered to post offices
Written by
Jackson's
Updated over a week ago
My delivery has failed, what can I do?
What to do when a delivery is unsuccessful
Written by
Jackson's
Updated over a week ago
Why have I not received a Dispatch Notification?
Order dispatch confirmation emails
Written by
Jackson's
Updated over a week ago
Can I cancel my order after dispatch?
Cancellation of orders after dispatch
Written by
Jackson's
Updated over a week ago
Where is my Bespoke Item order?
Dispatch times for bespoke orders
Written by
Jackson's
Updated over a week ago
Can I amend my delivery address after dispatch?
Changing the delivery address after your order has been shipped
Written by
Jackson's
Updated over a week ago