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What happens if I'm not in when my order is delivered?
What happens if I'm not in when my order is delivered?

What to expect if you miss your delivery

Updated over a week ago

Courier services such as Parcelforce and DPD require a signature for parcels upon delivery. Please note, that due to Covid-19, the parcel will be signed for by the courier rather than the customer.

If there is no one present to accept the order, the courier will return the parcel to their depot and will leave a missed delivery notification.

If your order is delivered by an untracked postal service and cannot fit through your letterbox, the postal agent should leave a missed delivery notification and will take your parcel back to the local sorting office.

You should then contact the delivery company or sorting office to arrange a redelivery, or arrange to collect your parcel.

Below are the Customer Service contact numbers of our UK couriers:

Parcelforce: 03448 00 44 66

Royal Mail: 03457 740 740

DPD: 0121 275 0500

DHL: 02476 937770

FedEx: 03456 07 08 09

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