If the courier has attempted delivery and once it failed your parcel has been held by the courier, you should try to contact the courier directly via the tracking page to request a re-delivery or give further information as requested.
If your parcel was taken to a collection point for some reason, usually a failed delivery attempt as well, the easiest option is to collect it. The details will be included in the tracking page.
If you need further help with an undelivered order, please contact our Customer Service Team.