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My delivery has failed, what can I do?
My delivery has failed, what can I do?

What to do when a delivery is unsuccessful

Updated over a week ago

If your delivery has failed, or has been held by the courier for some reason, you should try to contact the courier directly via the tracking page to request a re-delivery or give further information as requested.

If you need further help to contact the courier or reschedule, please contact Customer Services with your order number.

Courier services such as Parcelforce, DPD and others require a signature upon delivery. Please note, that due to Covid-19, the parcel will be signed for by the courier rather than the customer.

If there is no one present to accept the order the courier may choose to return the parcel to the depot as undeliverable.

If your order is delivered by an untracked postal service and cannot fit through your letterbox, the postal agent should leave a missed delivery notification and will take your parcel back to the local sorting office.

You should then contact the delivery company or sorting office to arrange a redelivery, or arrange to collect your parcel.

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