Parcels pass through multiple vehicles, depots, and handling points before they reach you. As a result, dents, creases, tears, and crushed corners on outer packaging can sometimes occur in transit.
Our packaging is designed to protect the products inside from exactly this kind of handling. If your products have arrived in good condition and are fully usable, there is no need to contact us about damage to the packaging alone.
We hope you enjoy using your art supplies.
Faulty or Damaged Items
If your order contains faulty or damaged items, please contact our Customer Service Team.