Tracking Your Order

All Jackson's orders are sent using a tracked delivery service. Once your order leaves our warehouse, you can follow its progress using your tracking information.

We'll send you a Dispatch email when your order leaves our warehouse. This contains your tracking information and a copy of your invoice.
​

If you haven't received your Dispatch email, please check your spam or junk folder, as these emails can sometimes be filtered there. If you still cannot find it, please contact our Customer Service Team with your order number so we can help.
​
​

If you were signed in to your Jackson's Account when you placed your order, you can also find your tracking information in My Account.

Go to My Orders and select the relevant order to view its details and tracking information.
​

If you checked out as a guest, your order will not appear in My Account. Please use your Dispatch email instead.

If your Dispatch email does not contain a tracking link, please contact our Customer Service Team with your order number and delivery address so we can help.
​

If you have a tracking link but it is not yet working or showing any updates, please allow up to 24 hours after receiving your Dispatch email for the courier's tracking information to become active.
​

If more than 24 hours have passed and the tracking link is still not working, please contact our Customer Service Team.
​