Delivery timeframes are estimates rather than guaranteed delivery dates. Unless otherwise specified, they are based on working days, Monday to Friday, and exclude local holidays.
If your order is still within the estimated delivery window, please allow the full estimate to pass before contacting us.
Has Your Order Been Dispatched?
When you place an order, we'll send you an Order Confirmation email. Once your order leaves our warehouse, we'll send you a separate Dispatch email with your tracking information.
If you haven't received your Dispatch email, please check your spam or junk folder.
We aim to dispatch every order as quickly as possible. Some delivery services allow additional processing time before dispatch, and occasionally unexpected demand or operational issues can mean dispatch takes a little longer than estimated.
Special Order and bespoke or made-to-order products have extended dispatch times, so please allow the additional lead or production time advised for these products.
Why Might a Delivery Take Longer?
Once dispatched, parcels can occasionally be delayed for reasons outside our control, including:
Customs processing for international deliveries
Adverse weather
Postal or courier strikes
Local or national delivery disruptions
Delays within courier networks, depots or at borders
Busy periods when delivery networks are handling unusually high volumes
These delays do not necessarily mean that your parcel is lost.
Check Your Tracking
All Jackson's orders are tracked.
Please use the tracking information in your Dispatch email to follow your parcel. If you were signed in when you placed your order, you can also find your tracking information in My Account.
Tracking can sometimes pause or take time to update, particularly while a parcel is passing through Customs or moving between different courier networks.
When to Contact Us
If your order is still within the estimated delivery timeframe, please allow the full estimate to pass before contacting us.
If the estimate has passed, check your tracking first. If there is no useful update, or the tracking indicates a problem with the delivery, please contact our Customer Service Team.
Please include your order number and delivery address so we can investigate as quickly as possible.