We'll send you an Order Confirmation email when we receive your order, followed by a separate Dispatch email once your order leaves our warehouse.
If you haven't received your Dispatch email, there are a few things to check.
Check Your Spam or Junk Folder
Dispatch emails can sometimes be filtered into your spam or junk folder, so please check there first.
Has Your Order Been Dispatched?
Your Dispatch email is only sent once your order leaves our warehouse. We aim to dispatch every order as quickly as possible, but some delivery services allow additional processing time before dispatch. Unexpected demand or operational issues can also occasionally mean dispatch takes a little longer than estimated.
Special Order and bespoke or made-to-order products have extended dispatch times, so please allow the additional lead or production time advised for these products.
Check 'My Account'
If you were signed in to your Jackson's Account when you placed your order, you can check its status in My Account.
If your order shows as dispatched, you can also find your tracking information there.
If you checked out as a guest, your order will not appear in My Account.
Still Can't Find Your Dispatch Email?
If your order has been dispatched but you still cannot find your Dispatch email or tracking information after checking your spam or junk folder and My Account, please contact our Customer Service Team.
Please include your order number and delivery address so we can help as quickly as possible.