Sales

Help with products, shipping options, and tax.

29 articles in this collection
Written by Jackson's

Our Phone Numbers

How to call our Customer Service Teams and open hours

Written by Jackson's
Updated over a week ago

Can different orders be sent together?

Written by Jackson's
Updated over a week ago

General Order Questions

How to place an order

The different ways to place an order with us

Written by Jackson's
Updated over a week ago

Can I place an order as a gift?

Orders sent as gifts (without an invoice)

Written by Jackson's
Updated over a week ago

Do you have any current promotions?

Special offers and promotions

Written by Jackson's
Updated over a week ago

Can I place a bulk order?

Written by Jackson's
Updated over a week ago

Do you provide samples?

How to get samples

Written by Jackson's
Updated over a week ago

Our Shops

Our UK shops opening times and locations

Written by Jackson's
Updated over a week ago

Do you stock vegan products?

Vegan friendly products

Written by Jackson's
Updated over a week ago

Do you have an NHS discount?

Discount for NHS workers

Written by Jackson's
Updated over a week ago

How do I cancel my order or change my delivery address?

Cancelling an order

Written by Jackson's
Updated over a week ago

Do you offer Discount Codes?

Offering discount codes

Written by Jackson's
Updated over a week ago

What payment methods are available?

Accepted payment methods

Written by Jackson's
Updated over a week ago

Price Match

Our Price Matching offer

Written by Jackson's
Updated over a week ago

Can I collect from a shop?

Shop Collection and Collect+

Written by Jackson's
Updated over a week ago

Products, Special Orders and Stock Availability

How do I reserve items?

Can I reserve products?

Written by Jackson's
Updated over a week ago

Do you offer Paper Cutting?

Watercolour Paper Cutting Service

Written by Jackson's
Updated over a week ago

What are 'Restricted Items'?

Restricted items and shipping

Written by Jackson's
Updated over a week ago

What are 'Special Order' items?

Special Order products explained

Written by Jackson's
Updated over a week ago

When will a product be back in stock?

Unavailable, or 'Awaiting Stock' products

Written by Jackson's
Updated over a week ago

Pre-Orders

Pre-Ordering Out of Stock or Unavailable Products

Written by Jackson's
Updated over a week ago

Where can I find Product Advice?

Helpful product advice

Written by Jackson's
Updated over a week ago

VAT / Sales Tax Questions

Where can I find details of VAT charges on my order?

Enquiries about VAT on invoices

Written by Jackson's
Updated over a week ago

How do I reclaim VAT on my order?

Written by Jackson's
Updated over a week ago

Are orders sent to the Channel Islands VAT exempt?

Channel Islands and VAT

Written by Jackson's
Updated over a week ago

Do I have to pay Sales Tax, Customs Fees, or Duty?

Sales Tax (VAT), Customs Fees, Import Fees and Duty Information

Written by Jackson's
Updated over a week ago

Shipping Options & Costs

Do you deliver to my country?

Countries we deliver to

Written by Jackson's
Updated over a week ago

Next Day Delivery - UK

Next Day Delivery for United Kingdom orders

Written by Jackson's
Updated over a week ago

Delivery costs and times

How to check delivery options online.

Written by Jackson's
Updated over a week ago