Jackson's Art Supplies

Customer Service Contacts

Can different orders be sent together?

How we differ from an Australian art retailer with the same first name

About Jackson’s Art Supplies & Jackson’s Drawing Supplies

Introducing Jackson’s Art Supplies and Jackson’s Stroud Shop

Welcome Pegasus Customers

About Jackson's

Help with products, shipping options, and tax.

Sales

The different ways to place an order with us

How to place an order

Do you offer Discount Codes?

Price Match

Orders sent as gifts (without an invoice)

Can I place an order as a gift?

Do you have any current promotions?

Ordering more than the quantity currently available online

Bulk Quantity Orders

Do you provide samples?

Jackson's UK shops opening times and locations

Our Shops

Do you stock vegan products?

NHS Discount

What payment methods are available?

Gift Wrapping

Trade & Educational

How and when you can request a cancellation

Can I cancel my order?

Why we now provide digital invoices instead of printed copies

Paper Invoices for UK Orders

General Order Questions

How do I reserve items?

What are 'Restricted Items'?

Paper Cutting

Ordering an item we don’t usually stock

Special Order Products

'Out of Stock' or 'Awaiting Stock' products

When will a product be back in stock?

Our printed catalogues are now discontinued

Jackson's Catalogues

Pre-Ordering Out of Stock or Unavailable Products

Pre-Orders

Where can I find Product Advice?

Expert Tool Regrinding & Sharpening Service

Tool Sharpening Service

How to check what’s available in our Dalston, Fulham, Hove, Stroud and Gloucester UK shops

Do you have this in stock in your shop?

A richly illustrated exploration of over sixty pigments and the stories that bring colour to life

Pigment Stories: A Book by Jackson’s Art

Please Read the Guidance Within Each Builder Before Ordering

Bespoke Builders

Products, Special Orders and Stock Availability

Where can I find details of VAT charges on my order?

Are orders sent to the Channel Islands VAT exempt?

Sales Tax (VAT), Customs Fees, Import Fees and Duty Information

Do I have to pay Sales Tax, Customs Fees, or Duty?

Why we’ve stopped printing invoices for UK orders.

Do you include printed invoices with orders?

Understanding the end of the $800 exemption and what it means for your Jackson’s orders

US Import Duty Changes: What You Need to Know

VAT / Sales Tax Questions

How much is delivery?

How to check delivery options for your Basket

Do you deliver to...?

Next Day Delivery for United Kingdom orders

Next Day Delivery - UK

Royal Mail deliveries to Canada have resumed, but delays are still possible

Canada Post Strikes

Why damaged outer packaging is usually nothing to worry about

Damaged Packaging

Oversized Delivery for United Kingdom orders

Oversized Delivery

Shipping Options & Costs

Contact

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