Sales

Help with products, shipping options, and tax.

30 articles in this collection
Written by Jackson's and Jorge

Can I call the Customer Service team?

Our phone number and open hours.

Written by Jackson's
Updated over a week ago

Can different orders be sent together?

Written by Jackson's
Updated over a week ago

General Order Questions

How do I place an order?

The different ways to place an order with us

Written by Jackson's
Updated over a week ago

Can I place an order as a gift?

Orders sent as gifts (without an invoice)

Written by Jackson's
Updated over a week ago

Do you have any current promotions?

Special offers and promotions

Written by Jackson's
Updated over a week ago

Can I place a bulk order?

Written by Jackson's
Updated over a week ago

Do you provide samples?

How to get samples

Written by Jackson's
Updated over a week ago

Our Shops

Our shop opening times and locations

Written by Jackson's
Updated over a week ago

Do you stock vegan products?

Vegan friendly products

Written by Jackson's
Updated over a week ago

Do you have an NHS discount?

Discount for NHS workers

Written by Jackson's
Updated over a week ago

How do I cancel my order or change my delivery address?

Cancelling an order

Written by Jackson's
Updated over a week ago

I'm a new customer, do you offer discount codes?

Offering discount codes

Written by Jackson's
Updated over a week ago

What payment methods are available?

Accepted payment methods

Written by Jackson's
Updated over a week ago

Do you Price Match your products?

Our Price Matching offer

Written by Jackson's
Updated over a week ago

Can I collect from a shop?

Shop Collection

Written by Jackson's
Updated over a week ago

Products, Special Orders and Stock Availability

How do I reserve items?

Can I reserve products?

Written by Jackson's
Updated over a week ago

Do you offer Paper Cutting?

Watercolour Paper Cutting Service

Written by Jorge
Updated over a week ago

What are 'Restricted Items'?

Restricted items and shipping

Written by Jackson's
Updated over a week ago

What are 'Special Order' items?

Special Order products explained

Written by Jackson's
Updated over a week ago

When will a product be back in stock?

Out of stock or unavailable products

Written by Jackson's
Updated over a week ago

Can I Pre-Order an Out of Stock item?

Pre-Ordering Unavailable Products

Written by Jackson's
Updated over a week ago

Where can I find Product Advice?

Helpful product advice

Written by Jackson's
Updated over a week ago

VAT / Sales Tax Questions

Where can I find details of VAT charges on my order?

Enquiries about VAT on invoices

Written by Jackson's
Updated over a week ago

How do I reclaim VAT on my order?

Written by Jackson's
Updated over a week ago

Are orders sent to the Channel Islands VAT exempt?

Channel Islands and VAT

Written by Jackson's
Updated over a week ago

What are the current VAT (sales tax) rates?

Useful information on UK and International rates of VAT

Written by Jackson's
Updated over a week ago

Do I have to pay Customs Fees, Duty or Sales Tax?

International Orders: Customs Fees, Import Fees, Duty and Sales Taxes

Written by Jackson's
Updated over a week ago

Shipping Options & Costs

Do you deliver to my country?

Countries we deliver to

Written by Jackson's
Updated over a week ago

How fast is Next Day delivery?

Next Day Delivery UK & International Express Delivery

Written by Jackson's
Updated over a week ago

What are your delivery costs and times?

How to find the best delivery rates and estimates.

Written by Jackson's
Updated over a week ago