All Collections
Sales
VAT / Sales Tax Questions
Do I have to pay Sales Tax, Customs Fees, or Duty?
Do I have to pay Sales Tax, Customs Fees, or Duty?

Sales Tax (VAT), Customs Fees, Import Fees and Duty Information

Updated over a week ago

UK Orders

The current UK VAT rate is 20%.

This will be included on all orders delivered to an address in the UK.

Channel Islands

There are no import duties or Customs fees. Orders are also VAT exempt - to ensure that this is processed correctly, please set your delivery country to Jersey or Guernsey rather than the United Kingdom.


International Orders

When placing an international order, there are mainly two outcomes when it comes to Sales Taxes:

  • In some international destinations, Jackson’s is registered for tax purposes and we are able to collect Sales Taxes (VAT/GST/Sales) at the point of ordering, when you're checking out your order on the website.
    This way, orders that are under local import value thresholds will have no additional charges due when the goods arrive at their destination and Customs won't need to contact you.

  • In other countries/regions, Jackson's isn't required to be registered and therefore we won't include any Taxes when your checking out. The costs you see in our Basket totals are tax-exempt.
    In this case, you are likely to be asked to pay a fee by Customs to offset this.

The difference can easily be checked in your Basket or Checkout totals in the Tax line, before you complete an order.

Please see the list below to find out more information about specific destinations.


European Union

Orders below €150 (euros)

Between 0 and €149.99 (excluding postage) - Yes VAT and No Duty

  • VAT is added to your goods total.

  • Customers should not be required to pay any additional charges to Customs - if they request an additional VAT payment, please contact our Customer Service Team.

Orders over €150 (euros)

Over €150, with all goods from the EU and or UK - Yes VAT and Possible Duty*

  • VAT is not added to your goods total, but an equivalent amount is added to the shipping costs.

  • *Duty: customers may be required to pay additional charges to Customs on goods that originate from outside of the EU or UK.


United States

Ordering from our UK Warehouse

If the products in your Basket are only available in our UK Warehouse, the order will be shipped internationally. If that is the case, in the Checkout:

  • The delivery options shown will all be international shipping methods.

  • Sales Taxes will be automatically applied as per the rules below:

Orders coming from the UK are subject to local sales tax in the states of Arkansas, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, Rhode Island, Utah, Vermont, Virginia and Wisconsin - the rate varies by district and will be automatically added to your order.

All other states are exempt from Sales Tax at the Checkout. Local authorities and Customs may request Import Fees in lieu of this. Please check locally for duty-free limits or import duty charges.

Ordering from our US Warehouse

If the products in your Basket are available in our US Warehouse, the order will be shipped domestically. If that is the case, in the Checkout:

  • The delivery options shown will all be domestic shipping methods ("US").

  • Sales Taxes will be automatically applied as per domestic US rules.

Tax Exempt US Customers

Customers providing valid tax exempt certificates will not be charged Sales Tax on orders.
​
If you would like yo apply for this, please contact our Customer Service Team before placing an order.


Australia

Ordering from our UK Warehouse

If the products in your Basket are only available in our UK Warehouse, the order will be shipped internationally. If that is the case, in the Checkout:

  • The delivery options shown will all be international shipping methods.

  • Sales Taxes will be automatically applied as per the rules below:

    Orders below AUD $1000 are inclusive of a 10% GST, added to your Basket and there are no additional import duties or Customs fees.
    Orders over AUD $1000 will not include GST, and will be processed by Australian customs and import duty and other fees will be applied.

Ordering from our Australia Warehouse

If the products in your Basket are available in our Australian Warehouse, the order will be shipped domestically. If that is the case, in the Checkout:

  • The delivery options shown will all be domestic shipping methods ("AUS").

  • Sales Taxes will be automatically applied as per domestic Australian rules.


New Zealand

Ordering from our UK or Australian Warehouses

If the products in your Basket are only available in our UK Warehouse, the order will be shipped internationally.
If the products in your Basket are available in our Australian Warehouse, the order will be shipped from there.

In the Checkout:

  • The delivery options shown will all be international shipping methods or from Australia respectively.

  • Sales Taxes will be automatically applied as per the rules below:

    Orders below NZD $1000 are inclusive of a 15% GST, added to your Basket and there are no additional import duties or Customs fees.


    Orders over NZD $1000 will not include GST, and will be processed by New Zealand customs and import duty and other fees will be applied.


Canada

Orders are exempt from Sales Tax at the Checkout. Local authorities and Customs may request Import Fees in lieu of this.

Please check locally for duty-free limits or import duty charges.


Israel

Orders are exempt from Sales Tax at the Checkout, and up to US $75 they are not subject to import charges. However, orders over US $75 are subject to 17% import tax and possibly fees.


Japan

Orders are exempt from Sales Tax at the Checkout, however if the full value of your items is over 10000 JPY, the import tax on a shipment will be 10%.


Norway

Orders are inclusive of a 25% VAT, added to your Basket and there are no additional import duties or customs fees.


Turkey

The highest value for personal shipments to Turkey is €150 (euros).


Rest of World (RoW)

Orders are exempt from Sales Tax at the Checkout. Local authorities and Customs may request Import Fees in lieu of this.

Please check locally for duty-free limits or import duty charges.


Did this answer your question?