Before Dispatch
Cancellations are usually only possible within one hour of placing an order, before your items are picked and packed.
For the best chance of success, we recommend calling our Customer Service Team to ask as soon as possible during our opening hours.
After Dispatch
If your order has been dispatched, we are no longer able to cancel it for you.
If your order is already being packed in the warehouse, we may no longer be able to stop it at this stage.
In these situations, we recommend that you allow the order to arrive and then make an Unwanted Product Return for a refund.