We hope that you are delighted with every purchase you make from Jackson's, but if for any reason you are not entirely satisfied, or simply no longer need the product you ordered, please know you can return it still.
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Please ensure that the products arrive with us in their original saleable condition, within 60 days from receipt of your order.

There you will find full details as well as a downloadable Returns Form. If you are unable to print the form, simply include the requested information by hand and place it inside your parcel.
Once ready, post your parcel to the returns address provided.
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If you're a UK customer, Evri is an easy way to return parcels using their parcelShop or locker drop-off locations. You can find your nearest one here.

You have the right to cancel and return your purchase within 60 days of receiving the goods, regardless of where you are based.

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While we will refund the cost of the product(s), you are responsible for the cost of returning the goods.

Unlike some areas of e-commerce, such as fashion, we work on small margins to keep our prices low, and as a result, we don't build a returns price into our selling price, and we’re unable to refund the original courier delivery costs.
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Once we have received the returned goods or proof that they have been sent back, our Returns Team will issue a refund within 14 days.

Please be aware that we are unable to accept returns or offer refunds for the following items:

- Gift Vouchers
- Pressed metal leaf
- Cut to order paper sheets
- Cut to order canvas by the metre
- Clearance items
- Special Order items

- Photosensitive items (eg. photopolymer plates)
- Bespoke (made to order) frames, canvas, and panels

If such items are returned, they may be sent back to you.
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Online orders should be returned to our Gloucester address, rather than to our Dalston, Fulham, Hove or Stroud shops.
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Returned goods must be in a resalable condition. If the item has been used or damaged beyond its original state, we reserve the right to reduce the refund to reflect the diminished value of the goods.

Orders placed in one of our UK shops should be returned directly to the shop where they were purchased.

If your order contains faulty or damaged items, please contact our Customer Service Team.

We’re unable to add items to orders after they’ve been placed. However, if you’ve made a mistake with your delivery address, or you wish to cancel an order, please contact our Customer Service Team before dispatch.