Returning Unwanted Items

We hope that you are delighted with every purchase you make from Jackson's, but if for any reason you are not entirely satisfied, please know that we have experienced people on hand to help you.

If you no longer require an item that you have ordered, please complete the Product Return Form and post it back with the item to the address below. Please ensure that the products arrive with us in their original saleable condition, within 30 days from receipt of your order.

Returns Team
Jackson's Art Supplies
Unit J, Edison Close
Waterwells Business Park
Gloucester, GL2 2FN


Please note, we're unable refund any postage costs. Unlike some areas of ecommerce, such as fashion, we work on small margins to keep our prices low, and as a result, we don't build a returns price into our selling price. If you wish to return an unwanted item, we are more than happy to refund for the product itself, if it's in a resalable condition.


Please note, that we do not accept unwanted returns for any of the following items: Gift Vouchers, bespoke items, pressed metal leaf, cut to order paper sheets, clearance items and Special Order items. Returns for these products will be refused and may be sent back to you.


Faulty or Damaged Items

If your order contains faulty or damaged items, please contact our Customer Service team instead, and they will assist you.

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