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My order failed but a payment was taken, what should I do?
My order failed but a payment was taken, what should I do?

What to do if a payment was taken for a failed order

Updated over a week ago

If your online order failed but a payment has been taken, please get in touch with our customer services team as soon as possible and we will refund the payment straight away. You can then place a new order online or over the phone with our Customer Services team.

Phone +44 (0)207 254 0077

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