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Why has my online payment failed?
Why has my online payment failed?

Key reasons why a card payment may fail.

Updated over a week ago

There are a few reasons why your payment may fail:

  • The card details may have been entered incorrectly; please double check all numerical entries, including expiry dates and CVV numbers.

  • Please check that the card being used has not expired.

  • Please check that the billing address details match the address registered to the card.

  • Your bank account may block and require authorisation because it assumes there is fraudulent activity. This rarely happens and is usually only with first-time orders from international customers.

  • Please check your card is active and hasn't been blocked.

  • The online payment software can occasionally fail and a payment isn't registered. Please try entering your details again.

If you have checked the above and are still having difficulties placing your order, or if you used reward points or gift voucher codes within your failed order, please get in touch with our Customer Service team.

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