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How do I track my order?

Where to find your Tracking Number

Updated over 2 weeks ago

If you opted for a tracked delivery service, there are two ways to find your tracking information:


Dispatch Email

This is the email we send when your order leaves our warehouse. It contains a copy of your invoice as well as the tracking details.

If you haven’t received this email, please check your spam/junk folder.

Please allow up to 24 hours from the time you receive your Dispatch Email before attempting to track your order.


My Account

If you have a Jackson’s Account and placed your order while signed in, you can also find the tracking information by going to ‘My Orders’ and viewing the order details.


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