Paint tubes are intentionally made from soft, flexible materials so they can be squeezed and compressed during normal use to push the paint out.
Due to this, small dents or creases can occur during packing, handling, or delivery.
Paint tins and cans are more rigid, but small dents or surface marks can still occur in transit.
In the vast majority of cases, dents or creases to the outer packaging do not affect the paint inside at all, and the paint can be used normally without any issues in the short or long term.
A paint tube will naturally become creased and compressed during normal use anyway, so small marks from transit are not usually considered an issue. Likewise, minor dents or marks to tins and cans do not affect the contents, which remain safe and ready to use.
Faulty or Damaged Items
If your paints arrive punctured, leaking, or with paint exposed, please contact our Customer Service Team with photographs so we can help further.