Skip to main content
All CollectionsWebsite Checkout Help
I am unable to Check Out, can you help me?
I am unable to Check Out, can you help me?

Can't Place an Order Online

Updated over a week ago

If you are unable to complete an order online, there are a few of things we recommend trying before contacting our Customer Service Team.



Missing a Default Billing Address

Please check you have a saved Billing Address in your Online Account.
If the account doesn't have this information already saved, you may be unable to progress to the payment page.

Please exit the Checkout and go to 'My Account' to complete your Online Account before trying to complete the order again.


No Delivery Options available

If no delivery options are displayed in the Basket or the Checkout, this means that your area may be affected by courier suspension of services, or the items in your Basket cannot be sent to your address due to restrictions or a lack of eligible courier services.

In this case, the Basket you have assembled is not eligible for delivery to the chosen destination at this time and you will not be able to proceed with this order.

Please try to remove any items that may be causing this, such as hazardous or restricted products from your Basket to proceed.


Mailing List Preferences

Usually, a small pop-up window will appear in the Checkout to enable you to set your preferences if you haven't done this before. Occasionally, the pop-up may be hidden by blockers and won't appear.

To circumvent this, exit the Checkout and go to 'My Account'.
In the 'Newsletters' section, choose and saved your preferences before trying to complete the order again.


If you encounter any other issues in the Checkout, please contact our Customer Service team for assistance.


Did this answer your question?