Since Brexit, the way VAT, import charges and Customs are handled depends on the value of your order and whether it is dispatched from our UK or Poland warehouse.
Jackson's is registered with the EU's Import One Stop Shop (IOSS), which allows us to collect VAT on eligible orders delivered to the European Union.
Our IOSS number is IM2500000874.
Ordering from our UK Warehouse
EU Orders below €150 EUR
Between €0 and €150 EUR (excluding postage) - Yes, VAT and EU E-commerce Duty
VAT/Sales Tax is included in your goods total.
Orders with a product value of €150 or less are subject to an EU E-commerce Duty. The standard charge is €3 per commodity code, but Jackson's subsidises this to a reduced rate of €1.50 per commodity code, which is included in the shipping charge.
Orders should pass through Customs without any additional VAT or import charges being requested.
EU Orders over €150 EUR
Over €150 EUR, with all goods originating from the EU and UK - Yes, VAT and Duty
VAT/Sales Tax is not added to your goods total. Instead, an equivalent amount is included within the shipping charge.
Our couriers act as your import agent and pay any applicable duty on your behalf. This cost is included in the shipping charge.
Customers may only be required to pay additional charges to Customs on goods that originate from outside the EU or UK.
Ordering from our Poland Warehouse
All EU orders dispatched from our Poland warehouse are subject to the VAT/Sales Tax rate of the destination country, which is included in your order total.
Orders dispatched from our Poland warehouse are not subject to the EU E-commerce Duty.
Local authorities and Customs will not request Import Fees or Duty.
UK Customers
We continue to work hard to ensure that Brexit has as little impact as possible on our UK customers, whether that's product availability, pricing or delivery.
We source products from around the world and have extensive experience managing customs and international shipping requirements. While Brexit introduced additional processes for goods moving between the UK and EU, we continue to manage these wherever possible to minimise disruption.
As with any international shipment, occasional Customs delays may still occur, but we work closely with our courier partners and suppliers to keep these to a minimum.