Many brushes are supplied with protective plastic caps to help maintain their shape during storage and transport.
However, not every brush is packaged with one, and caps can sometimes come loose during handling before the brush reaches you.
For this reason, receiving a brush without a protective cap is completely normal and is not considered a fault with the brush itself. We do not send replacement caps for brushes that arrive without protectors.
If you would like additional brush protectors for storage or brush care, these can be purchased separately.
If the Brush Hairs Look Bent or Out of Shape
Brush hairs can sometimes appear slightly bent, splayed, or misshapen after transit, particularly if the protector has come away during handling. In most cases, this is temporary and can be corrected easily.
Please see our Help Article with tips below.
Faulty or Damaged Items
If your brush has a genuine manufacturing fault or arrives damaged beyond simple reshaping, please contact our Customer Service Team with photographs so we can help further.