We hope that you are delighted with every purchase you make from Jackson's, but if for any reason you are not entirely satisfied, or an item is faulty, please know that we have experienced people on hand to help you.

If your order contains a faulty item please contact our Customer Service team.

Please provide photographs and a full description of any faults so our Customer Service team can then investigate this for you fully.

If an item is found to be faulty, a replacement or refund will be offered.

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