Dispatch Notifications are automatically sent when an order is ready for delivery and is given to the courier.
If you have not received this, please try looking in your email's Spam folder as the notification can occasionally be filtered there in error.

If you have an account on our website you can also find your tracking link in My Orders.

Please be aware Special Order items and Bespoke items take longer to dispatch than regular items. To check the estimated dispatch time, please see the product's page.


Non-Tracked Delivery

You should automatically receive a Dispatch Notification email from us when your parcel has been dispatched and is on its way to you. If you have not received a Dispatch Notification, please try looking in your spam folder as the email can occasionally be filtered there in error.

Tracked Delivery

Within 24 hours from your dispatch confirmation, you should receive a progress update from the courier. If you've not yet received this, you can find a tracking link in your Jackson's customer account if you have an account on our website.

After that, if you paid for a tracked delivery service, you should receive an email or text message from the courier you chose during checkout.

Please bear in mind there might be a delay before the courier sends you these details.

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