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When will I be refunded for my return?
When will I be refunded for my return?

Unwanted Returns' refunds

Updated over a week ago

When your Unwanted Return arrives in the warehouse, it usually takes a couple of days for it to be processed and refunded by our Returns Team. Please allow a few more days during busy periods.
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When the refund is issued, you will receive an email notification.
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Refunds are made to the original payment method, and depending on how you originally paid, it can take a few days to appear in your bank account.

Please note:

If the Product Returns form was not included with your Unwanted Return, a refund may take longer to process since our Returns Team may have some difficulty identifying it and who they need to refund.
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If you made the return in one of our Shops, the parcel will be re-directed for you to the warehouse, for the attention of our Returns Team who will process the parcel and issue the refund.


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